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Shipping
PROCESSING TIME
All orders are usually dispatched within 3 working days (from Monday to Friday) after the order is placed and payment is received. This time includes order verification, tailoring, quality, check, and packaging.
SHIPPING TIME
Orders are shipped out directly from any of our many domestic & international warehouses, so shipping times may vary from where you are located and what shipping option you selected.
At the moment we offer two shipping methods:
- FREE Secured Shipping
- Secured and Insured Shipping
Note that shipping times exclude the processing time.
FREE Secured Shipping
Ideal for people who don't mind waiting a little longer for their product. This is the most economic shipping method
USA: 9 to 15 Days
CAN:10 to 18 Days
UK: 7 to 12 Days
AU: 10 to 18 Days
Price: Free
Secured and Insured Shipping
Ideal for people who want peace of mind. This shipping method provides a tracking number and shipping insurance for the full retail value of your purchase if the shipment is lost, damaged, or stolen.
USA: 9 to 15 Days
CAN: 10 to 18 Days
UK: 7 to 12 Days
AU: 10 to 18 Days
Price: $4.95
*All shipping times exclude clearance/customs delays
WHY IS MY ORDER BEING SHIPPED IN DIFFERENT PACKAGES?
If you have a multi-item order, each item may be shipped from a different international warehouse, depending on which one has them available the fastest.
Alternatively, if an item is popular and on a bit of a back order, we might ship your items at different times, in different packages, to prevent holding up your order and to get it to you as fast as possible!
LOST ORDERS AND PACKAGES
If an order gets stuck at customs, sent back, or even lost during the delivery process, we apologize!
The postal service is out of our control. However, in cases like this, if you paid for the secured and insured shipping, we will send you a new package or refund your order.
Please see our refund and return policy for when these might be applicable to shipping situations.
CUSTOMS AND TAXES
The prices displayed on our site are tax-free in USD, which means you may be liable to pay for duties and taxes once you receive your order.
Import taxes, duties, and related customs fees may be charged once your order arrives at its final destination, which is determined by your local customs office.
Payment of these charges and taxes is your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.